Privacy policy

1. Data we collect

When you place an order, use the basket or contact us, we may collect only the information needed to provide the service.

• Name and contact details
• Phone number and email address
• Delivery and billing address
• Order contents, amount, status and support history
• Browser, device, IP address and cookie data

2. How data is used

• Accept, prepare and deliver orders and track payment status
• Answer requests and provide after-sales support
• Improve the security, stability and usability of the website
• Meet accounting and reporting obligations required by law
• Send news and offers when consent has been provided

3. Payment data

Artelie does not store full card details. Card payments are processed by a secure payment service provider; Artelie may receive only the transaction status and information necessary for the order.

4. Cookies

The website may use cookies for basket functionality, language preferences, security and anonymous analytics. You may restrict or delete cookies in your browser, but some functions may stop working correctly.

5. Data sharing

We do not sell personal data. It may be shared only as necessary with delivery, payment, hosting and technical service providers, or with competent authorities when required by law.

6. Retention and security

Data is retained only as long as necessary for the stated purpose and legal obligations. Appropriate technical and organizational measures are used to reduce the risk of unauthorized access, alteration, loss or disclosure.

7. Your rights

Subject to applicable law, you may request access, correction or deletion of your data and object to unlawful processing. Identity verification may be required.

8. Changes and contact

This policy may be updated when services or law change. The current version is published here. Privacy requests can be sent to the email address below.